What is onblok?

onblok is an online B2B platform that brings together producers, brands, and businesses from all corners of Europe. Established by entrepreneurs, our aim is to fulfill the demand for HoReCa items by offering a wide range of high-quality products at competitive prices. Whether you’re in the catering, hospitality, or any other industry, we invite you to explore and draw inspiration from the diversity onblok offers.

Who are the products for?

The products on onblok are available for businesses from all sectors. The wide range of products is exclusively available for business customers and is not intended for sale to private end consumers.

What products are offered on onblok?

On our platform, you will primarily find HoReCa products, but not exclusively. The term HoReCa refers to hotels, restaurants, and cafés. The products, however, are accessible to all kinds of businesses.

Is there a physical store?

No, we are an online-only platform.

Who operates the marketplace?

The marketplace is operated by onblok Technologies GmbH, a company based in Munich, Germany.

What are the advantages of the onblok marketplace?

• Modern products and broad diversity
• Low minimum order quantities: At onblok, customers can purchase products with low minimum order quantities. This makes it easier for smaller companies to order high-quality products.
• Diverse selection of unique brands: onblok offers its customers access to a wide range of unique brands in one place. This allows companies to choose the best from a variety of high-quality, modern products for their business.
• Flexible payment options: For qualified companies, there is the option to buy products now and pay up to 30 days later. This flexible payment arrangement can support the financial planning and liquidity of the company.

How does onblok protect my data?

At onblok, we take data protection very seriously. You can find more information in our privacy policy.

How can I contact onblok?

You can reach us at any time by email at [email protected]. We strive to respond to your email within 24 hours.

How can I sign up or register as a customer at onblok?

To sign up/register as a customer at onblok, click on “Sign in or Register” at the top right of our homepage. If you are registering for the first time, simply follow the steps. For subsequent logins, you will be asked for your email and password.

How can I register as a manufacturer/brand on onblok?

If you would like to offer your products for sale on our platform, please send us an email at [email protected]. We will get back to you as soon as possible.

I didn’t receive a confirmation email for signing up. What should I do?

Please check your spam folder. If you cannot find any email there, please contact us.

Can I create multiple accounts for my business?

Yes, you can create multiple accounts for different departments or branches of your business.

What should I do if I forget my password?

If you forget your password, please click on “Forgot Password” on the login page. You will then receive an email with instructions on how to reset your password.

I tried to reset my password, but I did not receive an email. What should I do?

Please check your spam folder. If you cannot find the email, please contact us at [email protected].

I cannot create an account. What should I do?

Make sure that all required fields are filled in. If you are still having trouble, please contact us.

How do I find a product on onblok?

To find a product, enter the product name or keywords in the search box at the top of our website. Alternatively, you can navigate through our unique categories.

I can’t find a specific product. What can I do?

If you can’t find a product, try using alternative search terms or contact us for further help - we’re happy to assist!

How can I filter the search results?

Please log in to use the filter function. You can filter by using the options on the left side of the search results page. You can filter by price, manufacturer, rating, and more.

Which countries does onblok deliver to?

Onblok delivers to all countries in the European Union. Please note that delivery times may be delayed if the delivery is sent to unusual locations. When shipping, you will receive a Track & Trace link to track your shipment.

I would like to place a bulk order. What should I do?

Great! Please send us an email with the relevant details. We will get back to you as soon as possible.

Are there discounts for bulk orders?

Absolutely! For bulk orders, please contact us directly by sending email to [email protected]

Is there a minimum order value or minimum purchase quantities?

Yes, there are low minimum order values and minimum purchase quantities. These are set by the respective seller and are announced on our platform.

I am a business and want to buy in large quantities. Is that possible?

Yes, onblok is also designed to serve businesses of any size. For bulk orders, please contact us directly by sending email to [email protected]

What payment methods does onblok accept for B2B purchases?

Here we work with the internationally known provider Mollie. In addition to all common cards, you can also pay on our platform using PayPal, Klarna Instant Banking, or Apple Pay. With our solution from Billie, you also enjoy maximum flexibility in your payments.

What is my payment term at onblok?

With our “Buy Now, Pay Later” solution from Billie, you can benefit from extended payment terms of up to 30 days.

How can I return a product?

You can return defective products. In these cases, please write us an email at [email protected]. Our team will contact you afterwards. Otherwise, the sales are final and not possible to return.

When will I receive the refund for my return?

After receipt and inspection of the returned products, we will refund your money within 5 working days.